Keep customers informed,
without the phone calls.
FreightReserve keeps your customers up to date automatically. Booking emails fire at every step, support tickets keep conversations in one place, scheduled alerts surface what matters, and announcements reach the right sites, all without your team working the phones.
Trusted by logistics operators
Customers call
because they are in the dark.
When status lives only in your system, customers ring and email to ask what is happening. Your team spends the day answering the same questions, and important notices get lost in inboxes.
Endless status calls
Customers phone to ask if cargo has arrived, cleared or is ready.
Manual update emails
Someone has to remember to tell each customer when something changes.
Notices get missed
A closure or delay buried in an email never reaches everyone.
Support scattered
Questions arrive by phone, email and text, with no single thread.
No record of what was said
Without a log, it is hard to prove a customer was told.
Told automatically,
every step.
FreightReserve sends the right message at the right moment, and gives customers a place to ask.
- 01
Booking confirmed
The customer is emailed as soon as a slot is booked.
- 02
Updates as things change
Time changes, processing and release each trigger an email.
- 03
Customers set preferences
Each customer chooses which updates they want to receive.
- 04
Alerts on screen
Scheduled banners show closures, delays or notices to the right sites.
- 05
Announcements go out
Broadcast an email to all customers or a single warehouse.
- 06
Tickets in one thread
Customers raise questions and your team replies in one place.
- 07
Everything logged
Every message and change is recorded.
Communication, handled.
The tools to keep customers up to date and cut the call volume.
Automatic booking emails
Customers are emailed at every step, from booked to released.
Notification preferences
Each customer chooses which updates they receive.
Built-in support tickets
Customers raise tickets and your team replies in one thread.
Announcements
Broadcast notices by email to all customers or a single site.
Self-service status
Customers check live booking status without calling.
Logged and audited
Every message and change recorded.
Messages from your stack. Automatically.
Booking events from your warehouse and forwarding systems drive the right notifications, so updates go out without anyone re-keying or remembering.
Common questions
Everything you need to know about FreightReserve. Still curious? Talk to us.
How does FreightReserve keep customers informed?
Can customers choose which emails they get?
What booking events trigger an email?
Can we post site-wide notices?
How do announcements work?
Is there a support inbox?
Is everything recorded?
How do we get started?
Let's cut the
status calls.
Tell us how you keep customers updated today, and we will show you how to automate it end to end.
- Email customers at every step
- Let customers set their preferences
- Broadcast notices and announcements
- Keep support in one thread
Book a demo
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